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Privacy Policy

Vectr Technology

1. Introduction

Vectr Technology (“we”, “us”, “our”) designs, installs, and maintains residential network systems in the United Kingdom. We respect your privacy and are committed to protecting your personal data under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, as well as the Privacy and Electronic Communications Regulations 2003 (PECR).

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2. Data We Collect

a) Personal Data You Provide

  • Contact details: name, address, phone, email

  • Property details: installation addresses, existing infrastructure

  • Transaction details: quotes, invoices, payment method

  • Communications: emails, phone calls, on-site discussions
     

b) Automatically Collected Data

  • IP address, browser type, pages visited on our website

  • Cookies and analytics (see Cookies section below)
     

3. How We Use Your Data

We process your personal data to:

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  • Provide and maintain network design and installation services

  • Communicate quotes, schedules, updates, and support service

  • Comply with legal and contractual obligations

  • Improve our services via anonymised analytics

  • Send marketing communications only with your explicit consent
     

4. Legal Basis for Processing

We use:

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  • Performance of contract: For delivery, installation, and support

  • Consent: For marketing communications, via opt-in

  • Legitimate interests: To manage enquiries and improve services

  • Legal obligation: For tax, record‑keeping, and regulatory compliance
     

5. Cookies & Tracking Technologies

We use:

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  • Required cookies: site functionality

  • Analytics: e.g. Google Analytics (data transferred to US under standard contractual clauses)

  • Marketing: e.g. tracking pixels for improvement of services
     

You can accept or reject cookies via our cookie banner. Rejecting non-essential cookies may impact website functionality.

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6. Data Sharing & Transfers

We use:

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  • Service providers: e.g. payment processors, software platforms (under Data Processing Agreements)

  • Professional advisers & legal entities: when required by law or to protect rights

  • Business sale or restructure: subject to similar data protection terms
     

Data may be transferred outside the UK/EEA (e.g. to cloud providers) only under UK adequacy decisions or Standard Contractual Clauses.

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7. Data Retention

We keep your personal data:

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  • For the duration of service delivery

  • For 6 years after completion (for tax & legal purposes)

  • Longer if required (e.g. to defend claims or comply with legal obligations)
     

8. Your Rights

You have the rights to:

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  • Access, correct, delete, or port your personal data

  • Restrict or object to processing in certain circumstances

  • Withdraw consent for marketing at any time (via email or “unsubscribe” link)
     

To exercise these rights, contact:


Data Protection Officer
Email: admin@vectr.uk

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You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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9. Children

Our services are for homeowners and adult decision-makers. We do not knowingly collect data from persons under 16. If you believe we have, please contact us to request deletion.

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10. Changes to this Policy

We may update this policy occasionally. Any changes will be published on our website with an updated “Last updated” date.

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Last updated: 19th July 2025

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11. Contact Us

Questions or concerns? Get in touch:

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12. Remote Access Support Services

As part of our professional support offerings, [Your Company Name] may provide remote access to network-attached devices located in your residential property.

 

These devices may include:

  • Routers

  • Switches

  • Firewalls

  • Wireless access points

  • Network controllers or smart hubs
     

Purpose of Remote Access

Remote access is offered solely to:

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  • Perform diagnostics and troubleshooting

  • Apply firmware updates and security patches

  • Monitor network health or performance (if authorised)

  • Reconfigure settings upon request
     

Data Handled During Remote Access

We may temporarily access:

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  • Network configuration details

  • Device logs or IP/MAC address information

  • Connected device metadata (e.g. hostnames)

  • Internal traffic statistics (non-content)
     

We do not access the content of your communications, personal files, or internet usage history.

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Consent and Controls

Remote access is conducted:

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  • Only with your prior consent, either via service agreement or ad hoc approval

  • Over secure encrypted connections (e.g. SSH, VPN, HTTPS)

  • Logged and monitored for accountability
     

You may revoke access or request a full access audit at any time by contacting our support team.

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Third-Party Tools

We may use reputable remote access tools (e.g. UniFi, MikroTik, DrayTek, or similar platforms) configured in line with UK GDPR and manufacturer best practices. These platforms may process limited metadata in accordance with their own privacy policies, which we can provide upon request.

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13. CCTV Systems – Diagnostic & AI Stream Access

For clients who engage Vectr to design and install CCTV systems, we may require access to your camera system and video feeds strictly for the purposes of system support, diagnostics, and—when contractually agreed—advanced AI-based stream processing.

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Diagnostic Access

We may access your CCTV system to:

  • Diagnose camera feed or connectivity issues

  • Apply firmware or software updates

  • Test live camera availability (not for continuous monitoring)

  • Configure or troubleshoot Video Management Systems (VMS)
     

Access is time-limited, consent-based, and does not involve the storage or review of footage unless required for resolving a specific technical issue.

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AI Stream Processing (Contractual Services Only)

If you subscribe to advanced AI-powered security services as part of your installation package, your CCTV video feeds may be routed to trusted AI stream processing engines for:

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  • Trigger accuracy improvement (e.g. motion/person/vehicle detection)

  • False positive reduction (e.g. shadows, animals, foliage)

  • Enhanced alerting and event classification
     

This provides a more comprehensive and intelligent security layer, particularly for clients with high-value properties or complex coverage zones.

Such AI integration is:

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  • Only implemented when explicitly agreed in the client contract

  • Discussed as part of the wider project scope and sales engagement

  • Configured to limit retention, analysis, and access to video streams in line with UK GDPR

  • Conducted using trusted third-party processors under appropriate Data Processing Agreements
     

Clients may request a full list of processing partners or a data flow summary as part of onboarding.

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